I am pleased to announce that N-able has raised the performance-standards bar for the IT service provider community by empowering you with breakthrough remote control functionality. We’ve also enhanced your ability to report back to clients about system performance and clearly demonstrate the service value you provide day-in and day-out. <http://www.n-able.com/press-room/oct06-08.php>
These latest innovations found within our N-central 6.7 and N-compass 3.0 will help put you in the enviable position of giving clients a level of service that truly has no match.
Let’s start with the remote control functionality. With N-central 6.7, you gain the ability to remotely monitor and manage just about any IP-enabled device in use by clients. That is extremely significant because, as you are well aware, IT environments today aren’t just about PCs and servers. Your clients also use printers, switches and routers, and, increasingly, they are relying on smart phones and other mobile devices to keep them connected to a high-performing network when they are away from the office.
And the more your clients come to rely on technology, the more value they will place on ensuring it will function without interruption. That’s where the N-central 6.7 enhancements can help you become more relevant than ever to clients. Keep them connected, and they will keep you in their good graces.
Joe Panettieri at MSPMentor called it right when he wrote, “N-central 6.7, I believe, reinforces a key shift in the managed services market.” http://www.mspmentor.net/2008/10/06/n-able-claims-managed-services-meets-all-ip-devices/
Your clients also will thank you for the speed with which you can now connect N-central software to their environments. N-central 6.7 reduces customer setup and rollout to a mere half-hour on average.
In conjunction with the release of N-central 6.7, available next month, we are adding powerful enhancements to our N-compass business-reporting software. New features in N-compass 3.0 include drag-and-drop report building and time-based SLA reporting. Those are powerful, convenient features designed with your needs in mind.
I am particularly excited about an asset-reporting feature whose timing couldn’t be better. This functionality allows you to demonstrate ROI through comprehensive reports detailing performance and lifecycle expectations of all the software and hardware in your clients’ networks.
I know I don’t need to tell you how valuable this type of reporting will prove to be at a time when clients are more attuned than ever to tying cost-effectiveness to performance, but it’s important to say. While the inclination among clients is to hang on to technology as long as possible to save money, you and I know the outcome often is the exact opposite. Now you have a powerful tool that, when appropriate, helps you build a convincing case to replace aging, power-hogging equipment and underperforming software with new technology that in the long run will prove more cost effective. As a result, your clients become more strategic in planning and implementing technology upgrades.
N-able partners who have already familiarized themselves with the new versions of N-central and N-compass welcome the enhancements. Among them is Dave Brewer, President & CEO of the successful MSP BC Networks. Brewer says the new releases are “very impressive and feature the IT automation and business reporting enhancements we need to take our customer service to that next level of excellence.”
Stephanie Heflin, Director of Services of RIATA Technologies, one of the industry’s most successful MSPs, agrees. “The new remote control features and performance enhancements found in N-central 6.7 will make it that much easier for our technicians to service customers more proactively and with greater speed and precision,” she says.
As these partners already know, the N-central and N-compass enhancements can help your business become more successful. And, equally important, they offer another tool for you to differentiate yourselves in the market in meaningful ways, and that won’t go unnoticed by your clients.
I look forward to seeing you all at our Partner Summit come Oct 22. More information can be found here: http://blogs.n-able.com/home/archive/2008/08/29/hundreds-of-n-able-partners-head-to-dallas-for-annual-summit.aspx
Talk soon…
-Gavin